PREMISE
These general conditions of sale have as their object the sale of products marketed by means of a telematic network through the Internet site: www.dosita.it, owned by DOSITA S.r.l. with headquarters not open to the public in via Dr. Renato Balducci N ° 39 int. 1, 02043 Contigliano – (RI), VAT number 01069040572.
They are integral and substantial parts of every order. They must be examined “online” by the customer before completing the purchase and be approved by the customer. The forwarding of the order confirmation implies full knowledge of the general conditions of sale and their full approval.
Purchases made on www.dosita.it are governed by the following conditions
By clicking on the “I accept” button, the user accepts the Conditions without limitations or reservations.
Purchase transactions are governed by the provisions of Legislative Decree no. 185 of 22.5.1999, while the protection of privacy will be subject to the discipline of Article 13 of Regulation (EU) no. 679/2016 (“GDPR”).
DOSITA S.r.l. does not consider itself bound to different conditions unless previously agreed in writing.
1. SERVICES OFFERED BY THE SITE
To access the Services it is necessary to register on the Site. During the registration phase, users will be asked to specify whether they intend to register and then make purchases as a company, sole proprietorship / freelancer, private individual or association, also specifying the nationality of the user. Only purchases made by private users will be subject to the applicable consumer legislation.
All final prices of the products displayed on the Site are expressed in Euros including VAT. Product prices may be subject to periodic changes. The prices published from time to time cancel and replace the previous ones.
For certain products and offers, the shipping costs are to be considered included, if explicitly described in the product article. For all remaining products, the latter are the responsibility of the user. The total cost of shipping to be paid by the customer will in any case be made known to the customer before confirming the purchase.
2. CHOICE OF THE PRODUCT AND METHOD OF PURCHASE
The user can proceed with the selection of products as described in the relevant sections, selecting them each time, selecting the various options, and adding the desired quantities to their shopping cart. Some images may be provided for information purposes and may differ slightly from the appearance of the delivered product.
The photographs, texts, symbols, information and characteristics that illustrate the products are indicative and not binding in contractual terms.
At the end of the selection of the desired items, a screen will be displayed for sending the order with an indication of the costs and total expenses.
3. PAYMENTS
The customer can purchase the products online and make payments by: Paypal, credit card through the Paypal circuit or by bank transfer as indicated on the Site, following the instructions indicated for the purchase procedure.
The information necessary for the payment will be forwarded, via encrypted protocols, to the payment institution to which the remote electronic payment services are entrusted by Dosita Srl, without the possibility of access by third parties.
Payments must be made in advance and, only after payment, the selected items will be put into production.
For payments by bank transfer, production will start only after the credit has been made and, consequently, the shipment may be postponed for 2-3 days. In this case it is also necessary to enter the order number in the reason for the payment to identify the transaction. The expenses related to the bank transfer are to be considered charged to the customer. The invoice will be sent to the interchange system (SdI) in the manner provided and a courtesy copy of the same will be sent to the customer by email at the time of shipment, if the customer requests it.
4. DELIVERY AND SHIPPING TIMES AND METHODS
The shipment of the products will be carried out in general within 4/5 working days. If longer times are required, these will be indicated directly on the product sheet.
The order must be considered not completed until the time of its payment. Receipt of payment after 12:00 will be deemed to have taken place on the next working day.
By working days we mean the days from Monday to Friday with the exception of 1/1, 6/1, 25/4, 1/5, 2/6, 15/8, 1/11, 8/12, 24/12, 25/12, 26/12, 31/12, Easter Monday.
Dosita Srl will not be responsible under any circumstances for possible damage caused by delays in delivery or caused by the person in charge of the delivery.
The items will be delivered to the shipping address indicated by the customer at the time of the order. Upon receipt of the order, the customer is required to verify, in the presence of the person making the delivery, the conformity of the product delivered to him with the order placed and only after this verification will the customer have to sign the delivery documents. In the event that the customer finds any anomaly, he is required to indicate it on the delivery receipt, in the form of a signed handwritten reserve. The customer must also confirm by letter the anomaly to the carrier no later than two working days from the delivery and send a copy of the letter to the company Dosita Srl. If it is necessary to return the items, this must be done in the two days following delivery. All claims made after this deadline will not be accepted. Furthermore, the return of products can only be accepted in their original condition (packaging, accessories, instruction manual).
5. WARRANTY
The product guarantee corresponds to the guarantee offered by the producers or importers of such goods. The warranty is limited to the replacement of the defective item or part. The repair, exchange or replacement of an article or piece does not modify the initial date of the guarantee. The warranty does not cover in any case the parts naturally subjected to wear, the improper or non-compliant use of the article itself (consult the instructions provided), the failures due to external accessories, the defects and the consequences of the same due to a unauthorized repairer, defects and their consequences due to use that does not conform to that for which the item is intended.
The guarantee is not guaranteed if the normal conditions of storage, installation, use and maintenance are not respected. In any case, refer to the information documents. The return shipping costs are the sole responsibility of the customer. No material loan will be made for the replacement, even if only temporary, of a defective item.
6. RIGHT OF WITHDRAWAL OR “RETENSION”
Right of withdrawal
You have the right to withdraw from the contract, without giving any reason, within 14 days. The withdrawal period expires after 14 days from the day in the case of a sales contract: “in which you or a third party, other than the carrier and designated by you, acquire physical possession of the goods.”.
To exercise the right of withdrawal, you must inform us of your decision to withdraw from this contract by means of an explicit declaration (for example a letter sent by post, fax or certified e-mail) by entering.
COMPANY NAME / NAME
ADDRESS
PHONE
To meet the withdrawal deadline, it is sufficient for you to send the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, you will be reimbursed for all payments you have made to us, including delivery costs, without undue delay and in any case no later than 14 days from the day on which we are informed of your decision to withdraw from this. contract. These refunds will be made using the same payment method you used for the initial transaction, in any case, you will not have to incur any costs as a consequence of this refund.
Please send the goods back to us without undue delay and in any case within 14 days from the day you notify us of your withdrawal from this contract. The deadline is met if you send back the goods before the 14-day period has expired.
The items must be returned in the same conditions of receipt or with the original packaging, if sealed in blisters or otherwise, still intact or, if not sealed, with the original packaging and any manuals and / or instruction booklets. The material used by the customer will neither be accepted nor replaced.
The costs of returning the products are charged to the user.
Exceptions to the Right of Withdrawal
The right of withdrawal pursuant to articles 52 to 58 for distance contracts and contracts negotiated away from business premises is excluded in relation to:
a) service contracts after the complete provision of the service if the execution began with the express agreement of the consumer and with the acceptance of the loss of the right of withdrawal following the full execution of the contract by the professional;
b) the supply of goods or services whose price is linked to fluctuations in the financial market that the trader is unable to control and which may occur during the withdrawal period;
c) the supply of goods made to measure or clearly personalized;
d) the supply of goods which risk deteriorating or expiring rapidly;
e) the supply of sealed goods which are not suitable for return for hygienic reasons or related to the protection of health and have been opened after delivery;
f) the supply of goods which, after delivery, are, by their nature, inseparably mixed with other goods;
g) the supply of alcoholic beverages, the price of which has been agreed upon at the time of the conclusion of the sales contract, whose delivery can only take place after thirty days and whose actual value depends on fluctuations on the market that cannot be controlled by the professional;
h) contracts in which the consumer has specifically requested a visit by the professional for the purpose of carrying out urgent repair or maintenance work. If, on the occasion of this visit, the trader provides services in addition to those specifically requested by the consumer or goods other than spare parts necessary to carry out maintenance or repairs, the right of withdrawal applies to such additional services or goods;
i) the supply of sealed audio or video recordings or sealed computer software which have been unsealed after delivery;
l) the supply of newspapers, periodicals and magazines with the exception of subscription contracts for the supply of such publications;
m) contracts concluded at a public auction;
n) the provision of accommodation for non-residential purposes, the transport of goods, car rental services, catering services or services relating to leisure activities if the contract provides for a specific date or period of performance;
o) the supply of digital content through a non-material support if the execution began with the express agreement of the consumer and with his acceptance of the fact that in this case he would have lost the right of withdrawal.
7. DISCLAIMER – PRODUCT DEFECTS
Dosita Srl will not be liable to the user for damages of any kind, whether direct or indirect, resulting from any errors in the goods, of any nature, except for willful misconduct or gross negligence.
At the time of delivery, the user is required to carefully examine the products received. Any defects in the goods delivered and errors in the packaging of the material not attributable to the user, must be reported immediately to the courier. The goods must be collected by signing with specific control reserve. The user will then have to open a report via email, taking care to attach the no. order and photographic documentation where required within 8 days of receipt of the material.
Dosita Srl will do its best to respond to reports received within 24 hours.
Dosita srl is not responsible for any incompleteness or untruthfulness of the information provided by the producers or importers of the items marketed. Dosita srl cannot be held responsible for the non-execution of a contract in the event of inconvenience, strikes, total or partial, of postal services or means of transport and / or communication, floods, fires and natural disasters. The total or partial impossibility of using the products due to manifest causes of incompatibility of the products sold with pre-existing material or the unsuitability of the products themselves for the use assumed by the customer, will not give rise to any compensation or reimbursement or questioning of the responsibility of Dosita srl.
8. APPLICABLE LAW, JURISDICTION AND JURISDICTION FOR NON-CONSUMER USERS
These Conditions are subject to Italian law.
For all orders from subjects not qualifying as “consumers”, all disputes relating to the interpretation and / or execution of this contract will be the exclusive competence of the Rieti court.
Rev. 1 – 01/01/2022
The “Terms and Conditions of Sale” contractual clauses are not retroactive to the revision date.